The only customer support platform that creates AI twins of your support team, learns from every interaction, and delivers personalized experiences across chat, email, and tickets—all while maintaining your unique brand voice.
Multi-LLM support with OpenAI, Claude, and Ollama. RAG for accurate knowledge retrieval, LangGraph-orchestrated flows, and real-time context preservation. Built with security middleware and complete data isolation for multi-tenant deployments.
1 // Customer Support Conversation Example
2 const supportTwin = new AITwin('sarah_wilson');
3
4 // Handle incoming customer inquiry
5 const response = await supportTwin.handleInquiry({
6 customer: 'john.doe@email.com',
7 message: 'I need help with my recent order',
8 context: {
9 orderId: '#12345',
10 previousTickets: 3,
11 customerSince: '2022-01-15'
12 }
13 });
14
15 // AI learns from agent corrections
16 if (response.needsReview) {
17 await supportTwin.shadowLearn(correction);
18 }Create digital versions of your best support agents that understand context, remember customer history, and respond with the same expertise and communication style. Your AI twins learn from 2+ years of historical support data and continuously improve from agent corrections.
Learn moreOur Shadow AI system learns implicitly from every correction your agents make, automatically improving response quality, updating knowledge bases, and refining communication patterns without manual training or intervention.
Learn moreUnified platform handling website chat, email tickets, phone transcripts, and social media inquiries. All interactions feed into a single customer timeline with comprehensive CRM integration and journey analytics.
View channelsWhen AI reaches its limits, customers are seamlessly transferred to human agents with complete conversation history, customer context, and AI-generated summaries - no repetition, no lost context.
See handoffsExperience how our AI twins handle real customer conversations, seamlessly escalate to human agents, and continuously learn from every interaction—all while maintaining your unique brand voice.
Transform your best agents into 24/7 AI assistants that mirror their communication style, expertise areas, and problem-solving approach.
Replicates communication style and expertise
Built from historical support data
Learns from every agent correction
Your data protection is our top priority
If you'd like to use thrudfor your business but don't have developers on staff, no problem. We have a few options depending on your needs.
Explore our directory to find out-of-the-box solutions that connect with thrud, such as Squarespace and Lightspeed.
Work with a thrudconsulting partner that can integrate and deploy thrudsolutions for you.
Customize how your brand appears globally across the thrudproducts your customers use.
Set up usage-based billing, accept an in-person payment with your phone, or share a payment link directly from your Dashboard to start generating revenue in minutes —no code required.
From startups to enterprises, we have a plan that fits your needs
Perfect for single brand businesses
For businesses managing multiple brands
For larger organizations
Need custom pricing for more than 5 brands?
Contact UsSimple, streamlined process to get your AI support system running
Tell us about your support workflows and customer base, then configure integration settings.
We analyze your data, train AI models, and integrate with your existing support stack.
We guide you through a comprehensive deployment checklist and testing process.
Handle unlimited support requests immediately after deployment, and unlock advanced features.